Service agreement governing all work performed by New Home Glow LLC.
Last updated: May 2026 · New Home Glow LLC · Eden, NC · (336) 589-5531
These Terms & Conditions (the "Agreement") govern all services provided by New Home Glow LLC ("Contractor," "we," "us," or "our"), a North Carolina limited liability company located in Eden, NC, to the customer identified on the accompanying quote, estimate, or work order ("Customer," "you," or "your"). By signing the quote, paying a deposit, or allowing work to begin, Customer agrees to these terms in full.
Customer represents and warrants that (a) Customer is the legal owner of the property, or is authorized in writing by the owner to authorize the work; (b) Customer has the legal right to allow Contractor on the premises; and (c) all utilities (water, electricity) required to perform the work are available and functional. Customer agrees to indemnify Contractor against any claims arising from a misrepresentation of ownership or authority.
Services to be performed are limited strictly to those described on the signed quote. Any additional work requires a separate written change order signed by Customer before that work is performed and may incur additional charges.
This includes but is not limited to:
Customer is responsible for disclosing any known condition prior to the start of work. Contractor's cleaning may reveal previously hidden defects; this is not damage caused by Contractor.
Contractor's soft wash process uses a mixture of sodium hypochlorite, surfactants, and other professional cleaning agents. Customer acknowledges and accepts that:
Prior to the scheduled service, Customer agrees to:
Failure to prepare the property may result in damage for which Contractor is not liable, additional charges, or rescheduling.
For roof soft washing, Customer acknowledges: (a) some granule loss is normal during any roof cleaning; (b) Contractor cleans only what is reasonably accessible and structurally sound; (c) gutter staining or streaking from runoff may occur and is not always fully removable; (d) Contractor will not walk on, clean, or guarantee any roof that is brittle, mossy beyond treatment, structurally questionable, or steeper than reasonably safe to access.
Soft wash rinse is not a window cleaning service. Water spots, streaks, mineral deposits, or residue on glass after exterior washing are normal and not considered defective work. Window cleaning is a separate service available on request.
Some stains — including but not limited to deep oxidation, rust, artillery fungus, irrigation/iron staining, oil, paint, tar, tire marks, battery acid, and aged organic growth on porous surfaces — may not fully remove. Contractor will use reasonable professional methods but does not guarantee 100% removal of any specific stain unless explicitly stated in writing on the quote.
To the maximum extent permitted by law, Contractor's total liability for any claim arising from or relating to the services shall not exceed the amount paid by Customer for the specific service giving rise to the claim. Contractor shall not be liable for incidental, consequential, indirect, special, or punitive damages, including but not limited to loss of use, loss of value, or diminution in market value.
Contractor maintains commercial general liability insurance. Proof of insurance is available on request. This insurance does not cover items excluded under Sections 4, 5, 8, 9, or losses arising from Customer's failure to comply with Section 6.
Any claim of damage must be reported to Contractor in writing within 48 hours of completion of the service, with photographs and a reasonable opportunity for Contractor to inspect the alleged damage before any repair, alteration, or further cleaning is performed. Failure to provide timely notice and inspection access waives the claim. Contractor reserves the right to repair, replace, or compensate at its sole discretion as the exclusive remedy.
Customer grants Contractor permission to take before/after photographs of the exterior work and to use those photos (without Customer's name or address) for marketing, social media, advertising, and portfolio purposes. Customer may opt out in writing prior to service.
Neither party is liable for delay or failure to perform due to causes beyond reasonable control, including weather, natural disaster, power/water outages, illness, equipment failure, supply shortage, or government action.
Contractor is an independent contractor, not Customer's employee or agent. Contractor controls the means and methods of the work.
This Agreement is governed by the laws of the State of North Carolina, without regard to conflict of laws principles. Any dispute, claim, or legal action shall be brought exclusively in the state or federal courts located in Rockingham County, North Carolina, and both parties consent to personal jurisdiction there.
Before filing any legal action, both parties agree to first attempt to resolve the dispute through good-faith written communication for at least 30 days. The prevailing party in any litigation is entitled to recover reasonable attorneys' fees and costs to the extent permitted by law.
If any provision of this Agreement is found unenforceable, the remaining provisions remain in full force and effect.
This Agreement, together with the signed quote, constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or agreements. No oral modifications are binding. Any change must be in writing and signed by both parties.
Customer agrees that an electronic signature, checkbox acceptance, or typed name submitted through Contractor's website or quote system has the same legal effect as a handwritten signature under the federal E-SIGN Act and the North Carolina Uniform Electronic Transactions Act (N.C. Gen. Stat. Chapter 66, Article 40).